Privacy policy
Last updated: 2 May 2025
This privacy policy describes how edubily Schweiz (the 'Website', 'we', 'us' or 'our') collects, uses and shares personal data when you visit www.edubily.ch (the 'Website'), use our Services, make a purchase there or otherwise communicate with us regarding the Website (together the 'Services'). For purposes of this privacy policy, 'you' and 'your' refer to you as a user of the Services, whether you are a customer, Website visitor or another person whose information we have collected pursuant to this privacy policy.
Please read this privacy policy carefully.
Changes to this Privacy Policy
We may update this privacy policy from time to time, including to reflect changes in our practices or for other operational, legal or regulatory reasons. We will publish the revised privacy policy on the Website, update the 'Last updated' date and take all further steps required by law.
How we collect and use your personal data
To provide the Services, we collect information as set out below. The information we collect and use varies depending on how you interact with us.
In addition to the specific purposes set out below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with all applicable legal obligations, enforce all applicable terms of service and protect or defend the Services, our rights and the rights of our users or others.
What personal data do we collect?
The type of personal data we receive about you depends on how you interact with our Website and use our Services. When we use the term 'personal information', we refer to information that identifies you, relates to you, describes you or can be associated with you. The following sections describe the categories and specific types of personal data we collect.
Information we collect directly from you
Information you provide to us directly through our Services may include:
- Contact information including your name, address, phone number and email address.
- Order information including your name, billing address, shipping address, payment confirmation, email address and phone number.
- Account information including your username, password, security questions and other information used for account security.
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Shopping information including items you view, add to your shopping trolley, save in your account (for example, loyalty points, reviews, recommendations or gift cards) or purchases.
- Saved loyalty points/product reviews/recommendations/gift cards
- Customer support information including information you include in your communication with us, for example when you send a message through the Services.
For some features of the Services, you may be required to provide us with certain information about yourself directly. You may choose not to provide this information. However, this may result in you being unable to use or access these features.
Information we collect about your use
We may also automatically collect certain information about your interaction with the Services ('Usage Data'). For this purpose, we may use cookies, pixels and similar technologies ('Cookies'). Usage Data may include information about how you access and use our Website and your account, including device information, browser information, information about your network connection, your IP address and other information about your interaction with the Services.
Information received from third parties
Finally, we may receive information about you from third parties, including vendors and service providers that collect information on our behalf, for example:
- Companies that support our Website and Services, such as Shopify.
- Our payment processors, who collect payment information (for example, bank account, credit or debit card information, billing address) to process your payment, fulfil your orders and provide you with the products or services you have requested to fulfil our contract with you.
- When you visit our Website, open or click on emails we send to you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries and cookies.
All information we receive from third parties is treated in accordance with this privacy policy. See also the section below, Third-party Websites and Links.
How we use your personal data
- Provision of Products and Services. We use your personal data to provide you with the Services and fulfil our contract with you, including processing your payments, fulfilling your orders, sending notifications regarding your account, purchases, returns, exchanges or other transactions, creating, maintaining and otherwise managing your account, arranging shipping, facilitating returns and exchanges and other features and functionalities relating to your account. We may also improve your shopping experience by allowing Shopify to match your account with other Shopify services you may wish to use. In this case, Shopify processes your data in accordance with its privacy policy and consumer data protection policy.
- Marketing and Advertising. We may use your personal data for marketing and advertising purposes, for example to send marketing and advertising messages by email, SMS or post and to display advertisements for products or services to you. This may include using your personal data to better tailor the Services and advertising on our Website and other websites. If you are resident in the EEA, the legal basis for this data processing activity is our legitimate interest in selling our products in accordance with Article 6, Section 1 (f) GDPR.
- Security and Fraud Prevention. We use your personal data to detect, investigate or take action against potential fraudulent, illegal or malicious activities. If you choose to use the Services and register an account, you are responsible for the security of your account login information. We strongly recommend that you do not share your username, password or other access credentials with third parties. If you believe your account has been compromised, please contact us immediately. If you are resident in the EEA, the legal basis for this data processing activity is our legitimate interest in ensuring the security of our Website for you and other customers in accordance with Article 6, Section 1 (f) GDPR.
- Communication with you and Service Improvement. We use your personal data to provide you with customer support and improve our Services. This is in our legitimate interest to be able to respond to you, provide you with effective services and maintain our business relationship with you in accordance with Article 6, Section 1 (f) GDPR.
Cookies
Like many websites, we use cookies on our Website. For specific information about the cookies we use in connection with providing our shop via Shopify, please see https://www.shopify.com/legal/cookies. We use cookies to operate and improve our Website and Services (including storing your actions and preferences), to conduct analytics and better understand user interaction with the Services (in our legitimate interest in managing, improving and optimising the Services). We may also allow third parties and service providers to use cookies on our Website to better tailor the Services, products and advertising on our Website and other websites.
Most browsers accept cookies automatically by default. However, you can set your browser to remove or reject cookies via the browser controls. Please note that removing or blocking cookies may impair your user experience and may result in some of the Services, including certain features and general functionality, not functioning properly or no longer being available. Furthermore, blocking cookies cannot fully prevent us from sharing information with third parties, such as our advertising partners.
How we share personal data
Under certain circumstances, we may share your personal data with third parties for the purpose of fulfilling contracts, for legitimate purposes and for other reasons covered by this privacy policy. These circumstances may include:
- with vendors or other third parties who provide services on our behalf (for example, IT management, payment processing, data analytics, customer support, cloud storage, order fulfilment and shipping).
- with business and marketing partners to provide you with Services and advertise to you. Our business and marketing partners use your data in accordance with their own privacy policies.
- if you instruct us, request us or otherwise give us your consent to share certain information with third parties, for example to send you products or through your use of social media widgets or login integrations, with your consent.
- with our subsidiaries or otherwise within our corporate group, in our legitimate interest to conduct a successful business.
- in connection with a business transaction such as a merger or insolvency, to comply with all applicable legal obligations (including responding to subpoenas, search warrants and similar requests), to enforce all applicable terms of service and to protect or defend the Services, our rights and the rights of our users or others.
We disclose the following: the following categories of personal data and sensitive personal data about users for the purposes set out above under 'How we collect and use your personal data' and 'How we share personal data':
| Category | Categories of Recipients |
|---|---|
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Without your consent or for the purpose of inferring your personal data, we do not use or disclose it.
Third-party Websites and Links
Our Website may contain links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms of business. We make no warranty or accept responsibility for the privacy or security of such websites, including the accuracy, completeness or reliability of information found on such websites. Information you provide in public or semi-public places, including information you share on third-party social networking platforms, may be viewable by other users of the Services and/or users of these third-party platforms, without any restriction on use by us or third parties. Our inclusion of such links does not automatically constitute an endorsement of the contents of such platforms or their owners or operators, except as disclosed in the Services.
Data from Children
The Services are not intended for use by children, and we do not knowingly collect personal data from children. If you are the parent or guardian of a child who has provided us with their personal data, you can contact us using the contact information provided below and request the deletion of this data.
At the time this privacy policy comes into effect, we have no actual knowledge that we 'share' or 'sell' personal data of persons under 16 years of age (as these terms are defined in applicable law).
Security and Retention of your Data
Please note that no security measures are perfect or impenetrable and we cannot guarantee 'perfect security'. Furthermore, the information you send us may not be secure in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.
How long we retain your personal data depends on various factors, such as whether we need the data to manage your account, provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
Your Rights
Depending on where you live, you may have some or all of the rights listed below regarding your personal data. However, these rights are not absolute and only apply under certain circumstances. In certain cases, we may refuse your request within the legally permissible scope.
- Right of Access/Information: You may have the right to request access to the personal data we have stored about you, including details of how we use and share your data.
- Right to Deletion: You may have the right to request deletion of the personal data we have stored about you.
- Right to Correction: You may have the right to request correction of inaccurate personal data we have stored about you.
- Right to Portability: You may have the right to obtain a copy of the personal data we have stored about you and, under certain circumstances and with certain exceptions, request the transfer of this data to third parties.
- Restriction of Processing: You may have the right to request us to stop or restrict the processing of your personal data.
- Withdrawal of Consent: If we rely on your consent to process your personal data, you may have the right to withdraw this consent.
- Right to Object: If we refuse to process your request, you may have the right to appeal against our decision. You can do this by responding directly to our refusal.
- Manage Communication Settings: We may send you promotional emails and you can refuse to receive these emails at any time by using the unsubscribe option displayed in our emails to you. If you unsubscribe, we may still send you non-promotional emails, such as those relating to your account or your orders.
You can exercise these rights as specified on our Website or by contacting us using the contact information provided below.
We will not discriminate against you if you exercise any of these rights. We may need to collect information from you, such as your email address or account information, to verify your identity before we can provide a substantive response to your request. Under applicable law, you may designate an authorised representative who may submit requests on your behalf to exercise your rights. Before we accept such a request from a representative, we must require proof from them that you have authorised them to act on your behalf. We may also need to confirm your identity directly with us. We will respond to your request in a timely manner as required by applicable law.
Complaints
If you have complaints about how we process your personal data, please contact us using the contact information provided below. If you are not satisfied with our response to your complaint, depending on your place of residence, you may have the right to appeal our decision by contacting us using the contact information listed below or by filing a complaint with your local data protection authority. For the European Economic Area (EEA), you can find a list of competent data protection supervisory authorities here.
International Users
Please note that we may transfer, store and process your personal data outside the country in which you live. Your personal data will also be processed by employees and external service providers and partners in these countries.
When we transfer your personal data to countries outside Europe, we rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses or equivalent contracts from the competent British authority, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
Contact
If you have questions about our privacy practices or this privacy policy or wish to exercise any of your rights, please call us or email us at info@edubily.ch or contact us at Baarerstrasse 14, Zug, 6300, CH.
For purposes of applicable data protection laws and unless expressly stated otherwise, we are the controller of your personal data.